Shipping policy
Shipping Policy
This shipping policy describes how Acorn General Store processes and ships orders.
Processing time
Orders are processed within 3-5 days.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Destination | Estimated delivery time | Shipping cost |
|---|---|---|
| Domestic (US) | 3–7 business days | Calculated at checkout |
Delivery estimates apply after the order has been processed and are provided by the carrier, not guaranteed.
Shipment confirmation and tracking
You will receive a confirmation email with a tracking number once your order has shipped. If you do not receive this email, please check your spam folder or contact us.
Duties, taxes, and customs
Acorn General Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or lost packages
Acorn General Store is not liable for products damaged or lost during shipping. If you received your order damaged, please contact us so we can work with the carrier to resolve the issue.
Returns
Please see our return and refund policy for information on returns and exchanges.
Contact us
If you have any questions about your order or this shipping policy, please contact us and we will get back to you as soon as we can.